Return and Refund Policy

At Kyvalya Public School, we strive to provide you with high-quality school stationary products. However, we understand that there may be instances where you may need to return or exchange a product. Please read our return and refund policy below for more information:

1. **Eligibility for Returns:**

   - You may be eligible for a return or exchange if the product received is damaged, defective, or if you received the wrong item.

   - Returns or exchanges due to change of mind or preference are not eligible unless the product is unused, unopened, and in its original packaging.

2. **Initiating a Return or Exchange:**

   - To initiate a return or exchange, please contact us within 7 days of receiving the product. You can reach us at kyvalyafoundation@gmail.com or call us at 8299632690.

   - Please provide your order number, details of the product(s) you wish to return or exchange, and the reason for the return.

3. **Return Shipping:**

   - If the return or exchange is due to our error (such as receiving a damaged or incorrect item), we will cover the return shipping costs.

   - For returns or exchanges due to other reasons, such as change of mind, the customer is responsible for the return shipping costs.

4. **Product Condition:**

   - Returned products must be unused, undamaged, and in their original packaging with all tags intact.

   - We reserve the right to reject returns or exchanges if the product does not meet the above conditions.

5. **Refund Process:**

   - Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.

   - Refunds will be issued to the original payment method used during the purchase.

   - Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment gateway.

6. **Exclusions:**

   - Certain products, such as personalized or customized items, may not be eligible for returns or exchanges unless they are defective or damaged.

7. **Cancellation Policy:**

   - Orders can be cancelled within 24 hours of placing the order. Once the order is processed for shipping, cancellations may not be possible.

8. **Contact Us:**

   - If you have any questions or need assistance with a return or refund, please contact us at kyvalyafoundation@gmail.com or call us at 8299632690. Our customer support team will be happy to assist you.

9. **Policy Updates:**

   - We reserve the right to update our return and refund policy as needed. Any changes to the policy will be communicated on our website.

By making a purchase from Kyvalya Public School, you agree to abide by our return and refund policy outlined above. Thank you for choosing us for your school stationary needs.

Warm regards,

Kyvalya Public School

12/1 Kumhar Ka Kuwan, Near Paramedical, Kochhabhwar

Jhansi - 284128

Email: kyvalyafoundation@gmail.com

Phone: 8299632690

Website: https://kpsjhansi.in